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29 Comments

  1. I’ve subscribed to Pop In A Box for quite a while now. The concept is good and it’s all fine when nothing goes wrong. Last month, all my Pops were ones which I “thumbed down”. It’s been a nightmare dealing with their customer service, they have a tendency of going radio silent. Last I heard was that they would send me instructions of returning, that was a week ago and I heard nothing yet. I was also given the option of 50% refund. I cannot think why I would only receive 50% when it was their mistake.

    1. Are you on Facebook in any of the pop groups? Might be worth asking around in there for a better contact method, or try tweeting them directly rather than going via the email service as that’s run by The Hut I think?
      I have found since they started using The Hut as warehouse space and running via them, things have gone downhill, which was a change that happened the latter part of last year, which is a shame.